FAQs
Where is the fruit and veg grown?
Our priority is to buy from local growers. When this is not possible we buy from wholesalers who source within North Wales, the UK and Europe. During the 'hungry gap' in particular (April and May, when winter produce has finished and summer produce isn't ready yet), we have to source outside the UK. We only do this when absolutely necessary, to ensure that we offer variety and value for our customers all year round. We will always state where each item is sourced from.
The nature of a scheme like ours is that sometimes there will be an abundance of fresh locally grown produce, and at other times some items will be more scarce - but by supporting us all year round you will support local growers and benefit from 'gluts' during the main growing season.
As the business grows, the demand for local produce will increase, enabling local farmers to grow more crops for local customers to buy.
Do I have to commit to a delivery every week?
​No! We understand that not everyone wants to have to commit to a delivery every week. You can order through the website whenever you want (Thursday midnight is the deadline for deliveries throughout the following week).
If you would like to subscribe to a regular order, please get in touch using the details at the bottom of this page or by using the 'contact us' form and we will give you our bank details to set up a transfer. You can suspend or cancel your subscription whenever you like.
How does payment work?
Payment is taken through the website, and is processed securely through Streamline. You can pay using a variety of credit or debit cards.
If you want a regular delivery you can set up a standing order through your bank account.
Payment has to be received by Thursday midnight for delivery throughout the following week.
Why do you use plastic bags?
Ooh, the plastic bag debate. I've thought long and hard about this one, have researched far and wide and had discussions with experts in packaging and sustainable design at Bangor University to try to come up with the best option. It's given me many sleepless nights, but basically, there is no perfect solution. This is what I have discovered:
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Cardboard boxes actually have a higher carbon footprint than plastic bags, even if recycled, plus they take up more room in the van therefore requiring more journeys to deliver, and a warehouse to store them in when they're not in use!
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Bags made from natural materials are prohibitively expensive at this time for us as a small business, and would have to be re-used thousands of times to balance their carbon footprint.
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Degradeable plastic bags can't be reused for long and are environmentally hazardous when they break down, whilst starch-based compostable bags are great but astronomically expensive.
The best option I've been able to come up with is the traditional plastic bag. Plastic bags have a surprisingly low relative carbon footprint and are only hazardous when they aren't disposed of properly. We re-use them as much as possible, and recycle them when they can't be re-used any more.
There is no definitive answer to this issue and technologies are constantly changing and developing. We will aim to respond to developments and make the best decisions we can within our resources.
Please help us to reduce waste by bringing your used bags back to us, or by transferring your veg into your own container when we deliver to you.